Additional Information

Site Information

Shipping & Returns

Returns Policy

Smart Penguins has a "No Questions Asked" policy. If you are not satisfied for any reason with your purchase, you may return your order within 30 days for a full refund. No fine print, no gimmicks, just a no-risk experience for you. We just promise your complete satisfaction or your money back, guaranteed!

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.